General terms

Plavo more d.o.o.

General Terms and Conditions for Providing Accommodation Services

Please read the following terms because when booking, the customer confirms that he is familiar with the General Terms and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and for Plavo more d.o.o. as the mediator providing accommodation services.

General Terms of Business

Inquiries and booking
Plavo more d.o.o. will proceed all inquiries and booking of accommodation to a requested facility and will provide the answer to all requested information directly.

Guest, agreement, booking and payment
When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay the first instalment pursuant to the terms referred to in the “How to book” If the customer doesn’t meet the obligation of the payment, the provisions of the General Terms of Business in these cease stop to exist. That means cancelling of all booked service with no further  obligation for either part participating in the process of sale.

Confirmation of Booking
Plavo more d.o.o.  explicitly state that the Confirmation of Booking issued by the  system, along with enclosed receipts on paid booking amounts is regarded as a document- voucher giving the right to consume the booked services .In case of any dispute the mentioned documents have the power of the Agreement signed by us and respecting the hereby defined conditions.

Customer’s right to changes and cancellation
Should the customer wish to change or cancel a reservation the conditions for the cancellation of reservation listed below will be enforced:

  • All requests to change or cancel a reservation are done via our company’s contact addresses along with the obligatory acknowledgement receipt issued by our company.
  • The first change to the reservation and in case of justified cancellation claims our company, may accept these changes or cancellation free of charge. For all further changes to the reservation will be charged 15,00 €per change.
  • In cases of unjustified changes to a reservation or cancellation, money paid up to that moment will be retained depending on the remaining number of days as it is written in “cancelation of the reservation“

Right to changes and cancellation
Plavo more d.o.o. reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified (wars, riots, strikes, acts of terrorism, natural disasters, sanitary disruptions, restrictions by local authorities, death or illness of service provider and the like).

Booked accommodation can be substituted only by an accommodation unit of the same or better category and at the price confirmed during booking. The guest retains the right to refuse the offered accommodation. In these case Plavo more d.o.o. guaranteed return of total amount payed till that moment.

OTHER PROVISIONS

Categorization and service description
Accommodation units offered by Plavo more d.o.o. are described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in online offer.

Prices and services
The price of accommodation includes seasonal or daily prices and are valid for defined services and all bookings done using our system.

Residence tax
The amount of Residence Tax will not be stated on the calculation and the guest is required to pay the amount upon arrival. According to the Croatian Law on the Residence Tax, customers are required to pay it paying for their accommodation. It varies from 2,00 to 7,00 KN per person per day for adults.
Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying.

Complaints
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint to the person in charge ( director or reception desk manager) along with the receipt of complaint acknowledgement. The guest is required to complain to the service provider about the inadequate accommodation service within 48 hours after the arrival at the accommodation unit to a person in charge of a facility and to Plavo more d.o.o. emergency service at the e-mail address plavo-more@pu.t-com.hr or telephone number +385(0)52 752-740.
In dealing with the complaints the tourist business terms and conditions will be implemented.

Customer”s obligations
The customer is required:

  • to have valid travel documents(identity documents)
  • to obey regulations of the country where the destination is located
  • to obey house rules in accommodation units and to have good relations with the host
  • to produce the confirmation of payment for booked services (Receipt of booking and payment) upon arrival

Other
We cannot completely guarantee for possible unintentional data mistakes or data transfer mistakes. We believe that the eventual incompleteness of some data will not affect the entirety of our relations. In that case we assume the obligation of guests indemnity in accordance with the provisions of the General Terms of Business.

Court jurisdiction
Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court.

Data protection
All the information regarding booking and accessed by the Plavo more d.o.o. through the system or in any other way on the part of the Plavo more d.o.o. will be treated as a business secret.
Plavo more d.o.o.
Trgovacka 3a
52 470 Umag
Croatia

Tel: +385(0)52752740, (0)52742533
Fax: +385(0)52752800, (0)52741991
Mob: +385(0)98420518

e-mail: ivana.baric@plavo-more.hr, plavo-more@pu.t-com.hr
web: www.plavo-more.hr
skyp: Ivana.baric-plavo more